At 10jili, protecting your personal information is a priority. This Privacy Policy explains what data we collect when you use our platform, how we use and store it, and what rights you have as a player in the Philippines. Please read this page carefully before registering or using any part of the 10jili platform.
Last updated: June 2025
When you register for an account on 10jili, we collect the personal details you submit through the registration form, including your full name, date of birth, email address, mobile number, and preferred payment method. This information is necessary to verify your identity, confirm that you meet the minimum age requirement of 21 years old as required under Philippine gaming regulations, and to set up your account correctly. We may also ask for a government-issued ID or other supporting documents if additional identity verification is required at any point during your account lifecycle. Any information you voluntarily provide when contacting our support team — such as details about a transaction issue or a question about your account — is also collected and stored as part of your account record. You are responsible for ensuring that all personal information you submit to 10jili is accurate, truthful, and kept up to date.
When you access and use the 10jili platform — whether on a mobile browser or desktop — we automatically collect certain technical and behavioural data to help us operate and improve the service. This includes your IP address, device type, operating system, browser version, pages visited, session duration, and the features or games you interact with during each visit. We use this data to monitor platform performance, detect unusual activity that may indicate fraud or unauthorised access, and to understand how players in the Philippines are using the platform so we can make it better. This technical data is not used to identify you personally on its own, but it may be combined with your account information where necessary for security or compliance purposes. We do not sell or share this usage data with third-party advertisers.
To process deposits and withdrawals in Philippine pesos (PHP), 10jili collects transaction-related information such as the payment method used (e.g., GCash, Maya, bank transfer), transaction amounts, timestamps, and reference numbers. We do not store full card numbers or complete banking credentials on our servers — payment processing is handled through secure, encrypted channels in line with applicable financial security standards. Transaction records are retained for the period required by Philippine financial regulations and our internal compliance obligations. If a withdrawal request triggers a verification check, we may request additional documentation to confirm that the payment account belongs to you. All financial data is treated with the highest level of confidentiality and is only accessible to authorised personnel with a legitimate operational need.
Your personal data is used primarily to operate your 10jili account and deliver the services you have signed up for. This includes processing your deposits and withdrawals in PHP, verifying your identity when required, sending you account-related notifications such as transaction confirmations and security alerts, and providing customer support when you reach out to us. We may also use your data to enforce our Terms and Conditions, investigate suspected fraud or policy violations, and comply with our legal obligations under Philippine law. We do not use your personal data for purposes that are incompatible with the reason it was originally collected without first obtaining your consent.
10jili does not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and IT infrastructure providers — but only to the extent necessary for them to perform their specific function, and always under strict confidentiality agreements. We may also disclose your information to relevant Philippine government authorities or regulatory bodies if required to do so by law, court order, or as part of a lawful investigation. In the event that 10jili undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance where required by applicable law.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, as required by applicable anti-money laundering and financial record-keeping regulations. Once the applicable retention period has expired and there is no longer a legitimate reason to hold your data, we will securely delete or anonymise it. If you request account closure, we will process your request in accordance with our data retention policy and confirm the outcome to you in writing.
10jili uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls that limit who within our organisation can view sensitive account information, and regular security reviews. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and you also play a role in keeping your account safe by using a strong, unique password and not sharing your login credentials with anyone. If you believe your account has been compromised, please contact our support team immediately through the contact details available on the platform.
As a player in the Philippines, you have specific rights regarding the personal information that 10jili holds about you. Here is a clear summary of those rights and how to exercise them.
You have the right to request a copy of the personal data that 10jili holds about you. We will respond to verified access requests within a reasonable timeframe in accordance with applicable Philippine data protection law.
If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly through your account settings, or contact support for more complex changes.
You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations. Requests will be assessed on a case-by-case basis in line with applicable regulations.
You have the right to object to certain types of data processing, including processing carried out for direct marketing purposes. Where you exercise this right, we will stop processing your data for that purpose unless we have compelling legitimate grounds to continue.
Where technically feasible and permitted by law, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider of your choice.
To exercise any of the rights listed above, please contact the 10jili support team using the contact details available on the platform. We may need to verify your identity before processing your request to ensure the security of your account and data.
The 10jili platform uses cookies and similar browser-based technologies to help the site function correctly, remember your preferences, and improve your overall experience as a player in the Philippines. Essential cookies are required for the platform to operate — for example, to keep you logged in during a session and to process transactions securely. We may also use functional cookies to remember your language or display preferences between visits. Analytics cookies help us understand how players navigate the platform so we can identify areas for improvement, though this data is aggregated and does not identify you personally. You can manage or disable non-essential cookies through your browser settings at any time, though doing so may affect certain features of the platform. By continuing to use 10jili after being informed of our cookie use, you consent to the use of cookies as described in this policy.
10jili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or the services we offer. When we make material changes, we will update the "last updated" date at the top of this page and, where appropriate, notify registered players through their account or via the contact details on file. We encourage you to review this page periodically so that you are always aware of how your personal data is being handled. Continued use of the 10jili platform after any update to this policy constitutes your acceptance of the revised terms. If you have any questions or concerns about this Privacy Policy or how your data is processed, please visit the FAQ page for guidance, or contact our support team directly through the platform. You may also review our Terms and Conditions and Responsible Gaming page for a complete picture of how 10jili operates and supports players across the Philippines.
Now that you know how we handle your data, you can register with confidence. Creating an account on 10jili is free, takes just a few minutes, and gives you access to live casino games, slot titles, and sports betting markets — all in Philippine pesos, right from your mobile browser.